Privacy Policy — How jaliveo Collects, Uses, and Protects Your Personal Data
jaliveo is committed to safeguarding the privacy of every player who uses our platform. This Privacy Policy explains in plain English exactly what personal information we collect, why we collect it, how we use it, and the rights you have over your own data. Your trust matters to us — and we take it seriously.
Our Privacy Commitments
What jaliveo Promises About Your Data
These six principles summarise the core commitments underpinning the jaliveo privacy framework. The full legal detail for each commitment is found in the corresponding section below.
Data Minimisation
jaliveo collects only the personal data that is strictly necessary for account management, identity verification, payment processing, and responsible gaming compliance. We do not collect data speculatively or without a clear, documented purpose.
SSL Encryption at All Times
Every data transmission between your device and the jaliveo platform is protected by 256-bit SSL encryption. Sensitive fields — including passwords, payment details, and identity documents — are encrypted both in transit and at rest on our secure servers.
No Unauthorised Data Selling
jaliveo does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Data is shared with third parties only as outlined in the Data Sharing section of this policy, and only with parties that maintain equivalent data protection standards.
Player Control & Access Rights
You have the right to access, correct, export, and request deletion of the personal data jaliveo holds about you. You can exercise these rights at any time by contacting our data protection team. Requests are processed within 30 days of receipt.
Transparent Cookie Use
jaliveo uses cookies and similar tracking technologies strictly for functional, analytical, and security purposes. We do not use cookies to build advertising profiles for third-party ad networks. A full breakdown of each cookie category and its purpose is provided in the Cookies section below.
Defined Retention Periods
jaliveo retains personal data only for as long as it is required for the purpose for which it was collected, or as required by applicable law. Account data is retained for a maximum of 5 years following account closure. After that period, data is either deleted or anonymised in line with our data retention schedule.
Section 1
Information We Collect
When you interact with the jaliveo platform — whether you are registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section describes each category in detail, together with the reason we collect it and the legal basis under which the collection takes place.
1.1 Registration & Identity Data
When you create a jaliveo account, we collect your full legal name (as it appears on your national identity document), date of birth, email address, mobile phone number registered in Bangladesh, and your division of residence. This information is required to create and maintain your account, to verify your identity in compliance with Know Your Customer (KYC) requirements, and to enforce our minimum age restriction of 18 years.
1.2 Identity Verification Documents
As part of our KYC and age verification process, we may collect scanned or photographed copies of official identity documents, including your national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Address verification documents such as utility bills, bank statements, or mobile operator bills may also be requested. These documents are stored securely and accessed only by authorised compliance personnel.
1.3 Financial & Payment Data
To process deposits and withdrawals, jaliveo collects data relating to the payment methods you use. For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, we record the wallet number, transaction reference, timestamp, and amount. For bank transfers, we record the account number, bank name, branch, and transaction reference. jaliveo does not store full card numbers or CVV codes for any Visa or Mastercard transactions; card payments are handled by our PCI-DSS compliant payment gateway partner.
1.4 Betting & Gaming Activity
We record all betting and gaming activity conducted through your jaliveo account, including the games played, bet amounts, outcomes, session durations, win and loss records, and bonus participation history. This data is used for account management, dispute resolution, bonus abuse detection, and responsible gaming monitoring. Aggregated and anonymised versions of this data may also be used for internal analytics to improve the platform experience.
1.5 Technical & Device Data
When you access the jaliveo platform, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device model, screen resolution, language settings, time zone (Bangladesh Standard Time, UTC+6), and the referring URL if you arrived via a link. This data is used for security monitoring, fraud detection, and to optimise the platform's performance across different devices.
1.6 Communications Data
When you contact the jaliveo support team via live chat, email, or any other channel, we retain a record of that communication, including the content of messages, timestamps, and the outcome of any support request. This data is used for quality assurance, staff training, and to resolve recurring or related issues efficiently.
Why We Collect Your Data
Every data point jaliveo collects has a documented purpose: account management, identity verification, payment processing, fraud prevention, responsible gaming, or platform improvement. We do not collect data without a clear and lawful basis.
Data Categories at a Glance
Identity data • KYC documents • Payment & transaction records • Betting & gaming history • Device & technical data • Support communications. Each category is described in full in Sections 1.1–1.6.
KYC Document Security
Identity documents submitted for KYC verification are stored in an encrypted document vault with access restricted to authorised compliance staff only. They are never used for any purpose beyond identity verification and regulatory record-keeping.
Section 2
How We Use Your Data
jaliveo processes personal data collected from players for specific, explicit, and legitimate purposes. We do not process your data in a manner that is incompatible with the purposes for which it was collected. The following table summarises our primary data processing activities, the data categories involved, and the legal basis for each activity.
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Identity, contact, login credentials | Contract performance |
| Age & identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Payment processing | Payment method data, transaction records | Contract performance |
| Fraud & AML monitoring | Transaction data, device data, IP address | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Betting history, session data, deposit patterns | Legal obligation / Legitimate interest |
| Customer support | Account data, communications history | Contract performance |
| Platform analytics & improvement | Anonymised / aggregated usage data | Legitimate interest |
| Promotional communications | Email address, betting preferences | Consent |
| Security & abuse prevention | Device data, IP address, session logs | Legitimate interest |
2.1 Promotional Communications
With your consent, jaliveo may send you promotional emails or in-platform notifications about new games, reload bonuses, BPL season cricket promotions, Eid special offers, and other seasonal campaigns relevant to Bangladesh players. You may withdraw your consent to receive promotional communications at any time by updating your notification preferences in your account dashboard or by emailing [email protected]. Withdrawal of consent does not affect transactional communications — account security alerts, withdrawal confirmations, and KYC requests will continue to be sent regardless of your marketing preferences.
2.2 Automated Decision-Making
jaliveo uses automated systems to flag accounts for responsible gaming review, to detect potential fraud or AML concerns, and to enforce bonus abuse policies. Where an automated process produces a significant outcome — such as a temporary account restriction — you have the right to request a manual review by a member of our compliance team. Contact [email protected] to initiate a manual review request at any time.
Unsubscribe at Any Time
You can opt out of all marketing emails from jaliveo at any time by clicking the unsubscribe link in any promotional email or by contacting [email protected]. We process unsubscribe requests within 48 hours.
Automated Decisions
If an automated system restricts your account, you can always request a human review. Our compliance team reviews all escalated cases within 1 business day and will communicate the outcome to your registered email address.
Section 3
Data Sharing & Third Parties
jaliveo does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share data with third parties only when doing so is strictly necessary to deliver the services you have contracted with us, to comply with legal obligations, or to protect the security and integrity of the platform. The following categories of third parties may receive limited personal data from jaliveo for the purposes described:
3.1 Payment Processing Partners
To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, jaliveo transmits the minimum necessary transaction data to the relevant payment processor. This typically includes your wallet number or account reference, the transaction amount, and a jaliveo-issued transaction ID. Payment partners are contractually required to process this data solely for the purpose of completing your transaction and are prohibited from using it for any other purpose.
3.2 Identity Verification Services
jaliveo may use third-party KYC technology providers to assist in verifying the authenticity of identity documents submitted by players. These providers process document images and biometric data (where applicable) on jaliveo's behalf and under strict data processing agreements. They do not retain your documents beyond the verification workflow and do not share your data with any other party.
3.3 Game Software Providers
Games on the jaliveo platform are powered by software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session token and anonymised player ID are passed to the game provider's servers to facilitate gameplay and determine outcomes. Your full name, contact details, and payment information are never shared with game providers. Game providers may collect technical gameplay data (bet history, RNG seeds, session duration) for their own platform integrity and auditing purposes.
3.4 Analytics Providers
jaliveo uses privacy-respecting analytics tools to understand how players use the platform in aggregate. Data shared with analytics providers is anonymised or pseudonymised before transmission and does not include any information that could identify an individual player. Analytics providers are prohibited from cross-referencing jaliveo data with other datasets for advertising purposes.
3.5 Legal & Regulatory Disclosures
jaliveo may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies if required to do so by applicable law, court order, or lawful regulatory request. We will notify affected players of any such disclosure to the extent permitted by law.
We Never Sell Your Data
jaliveo has never sold, and will never sell, your personal information to third-party advertisers, data brokers, or marketing companies. Data sharing is limited strictly to the operational categories described in Section 3.
Game Providers & Your Privacy
When you play a live casino or slot game from Pragmatic Play, Evolution, or any other provider on the jaliveo platform, only an anonymised session token is shared — never your name, contact details, or payment information.
Legal Requests
In the event of a lawful regulatory or law enforcement request, jaliveo will comply with its legal obligations. We will notify you of any such disclosure unless prohibited from doing so by the relevant authority.
Section 4
Cookies & Tracking Technologies
jaliveo uses cookies and similar tracking technologies (including local storage objects and session tokens) to make the platform function correctly, to keep your session secure, and to understand how players interact with the site so we can improve it. The table below describes each cookie category used on the jaliveo platform.
| Cookie Category | Purpose | Examples | Retention | Can Be Disabled? |
|---|---|---|---|---|
| Strictly Necessary | Keep you logged in, maintain session state, process secure transactions | Session token, CSRF protection token, load-balancer cookie | Session (deleted on logout) | No — platform cannot function without these |
| Functional | Remember your preferences (language, currency display, notification settings) | Preferred language, timezone setting | Up to 12 months | Yes — disabling may reduce convenience |
| Analytical | Understand aggregate usage patterns and improve platform performance | Page visit count, feature usage frequency (anonymised) | Up to 24 months | Yes — via account settings |
| Security | Detect fraudulent sessions, bot activity, and suspicious login attempts | Device fingerprint token, rate-limit token | Up to 30 days | No — required for platform security |
4.1 Third-Party Cookies
jaliveo does not permit third-party advertising networks to set cookies on the platform. The only third-party cookies that may be present are those set by game providers (Pragmatic Play, Evolution Gaming, etc.) strictly for the purpose of delivering their game content within the jaliveo interface. These cookies do not track your activity outside the jaliveo platform.
4.2 Managing Your Cookie Preferences
You can manage your cookie preferences through your jaliveo account settings at any time. You may also control cookies at the browser level through your browser's privacy or settings menu — please refer to your browser's help documentation for instructions. Note that disabling strictly necessary or security cookies will impair the functionality of the platform and may prevent you from logging in or placing bets.
Section 5
Data Retention
jaliveo retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:
- Account & identity data: Retained for the duration of your account and for 5 years following permanent account closure. This period supports our legal obligations relating to anti-money laundering record-keeping and responsible gaming audit trails.
- KYC documents: Retained for 5 years following account closure, in line with standard financial compliance record-keeping requirements.
- Transaction & payment records: Retained for 7 years to meet financial record-keeping obligations applicable to online payment processing in Bangladesh.
- Betting & gaming activity logs: Retained for 5 years following the last activity date. Aggregated and anonymised versions of gaming data may be retained indefinitely for analytical purposes.
- Support communications: Retained for 3 years following the close of the support interaction, or longer where the communication is relevant to an ongoing dispute or legal matter.
- Marketing consent records: Retained for 3 years following withdrawal of consent, as evidence that the processing was lawfully conducted during the consent period.
- Technical & device logs: Retained for a rolling 90-day window for security monitoring purposes, after which they are automatically deleted unless flagged as part of a fraud investigation.
5.1 Data Deletion After Retention Period
Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised such that it can no longer be associated with any individual. jaliveo conducts quarterly data retention audits to ensure that no data is held beyond its scheduled retention period without documented justification.
Retention Summary
| Account Data | 5 years post-closure |
| KYC Documents | 5 years post-closure |
| Payment Records | 7 years |
| Gaming Logs | 5 years |
| Support Records | 3 years |
| Technical Logs | 90 days |
All data is deleted or anonymised securely upon expiry of the applicable retention period. jaliveo conducts quarterly retention audits.
Section 6
Your Privacy Rights
As a jaliveo player, you have a number of rights relating to the personal data we hold about you. jaliveo is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our data protection team at [email protected] with the subject line "Privacy Rights Request". All requests are responded to within 30 calendar days.
Right of Access
You can request a copy of all personal data jaliveo holds about you. We will provide a structured data export covering your account information, transaction history, betting records, and communications history.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date-of-birth changes, you will be asked to provide documentary evidence via the KYC process.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that legal retention obligations (AML, financial records) may prevent full erasure in some cases — we will explain the scope of any deletion we can perform.
Right to Data Portability
You can request your personal data in a structured, commonly used, machine-readable format (JSON or CSV) for the purpose of transferring it to another service. This right applies to data you provided directly and that is processed on the basis of your consent or a contract.
Right to Object
You can object to the processing of your personal data where jaliveo is relying on legitimate interest as the legal basis. This includes the right to object to automated profiling related to responsible gaming monitoring. We will review every objection and respond within 30 days.
Right to Restriction
In certain circumstances you may request that we restrict the processing of your personal data — for example, while an accuracy dispute is being resolved, or while an objection is under review. During a restriction period, we will only store the data and will not process it for other purposes.
How to Submit a Rights Request
Email [email protected] with the subject line "Privacy Rights Request". Include your registered email address and a brief description of the right you wish to exercise. We will verify your identity before processing the request and respond within 30 calendar days.
Response Timeframe
jaliveo targets a 30-day response window for all privacy rights requests. Complex requests (such as full data exports or erasure reviews involving legal retention holds) may take up to 60 days, in which case we will notify you within the initial 30-day window explaining the extension.
Section 7
Security Measures
jaliveo applies a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme covers technical controls, organisational policies, and staff training. The following measures are in place across the jaliveo platform:
- 256-bit SSL/TLS encryption on all data in transit between your device and jaliveo's servers. The connection is verified by a recognised Certificate Authority.
- Encryption at rest for all sensitive data fields stored in our databases, including identity documents, payment references, and account credentials.
- Hashed and salted passwords — jaliveo never stores your password in plain text. Passwords are processed using a modern one-way cryptographic hashing algorithm before storage.
- Two-factor authentication (2FA) is available for all player accounts and strongly recommended. Support staff accounts require 2FA as a mandatory control.
- Role-based access control (RBAC) — internal staff access to personal data is restricted to the minimum necessary for each role. Customer support agents, compliance officers, and payment processors each have access only to the data categories required for their specific function.
- Intrusion detection and anomaly monitoring operates 24/7 on all jaliveo infrastructure, with automatic alerts and incident response procedures for any detected threat.
- Penetration testing is conducted at least annually by an independent security firm. Critical findings are remediated within 30 days of the test report.
- Secure document vault for KYC identity documents, with access logging, encryption, and automatic deletion scheduling in line with the retention periods in Section 5.
7.1 Data Breach Notification
In the unlikely event of a personal data breach that poses a risk to affected players, jaliveo will notify impacted account holders without undue delay and no later than 72 hours after becoming aware of the breach. Breach notifications will be sent to the email address registered on your account and will include a clear description of what occurred, the data categories affected, the steps jaliveo has taken to contain the breach, and the recommended actions you should take to protect yourself.
SSL Encryption on Every Page
Every page of the jaliveo platform is served over HTTPS with 256-bit SSL encryption. Look for the padlock icon in your browser's address bar to confirm your connection is secure at all times.
Enable Two-Factor Authentication
jaliveo strongly recommends enabling 2FA on your account for an additional layer of protection. You can activate 2FA from your account security settings. It takes less than two minutes to set up and significantly reduces the risk of unauthorised access.
Annual Penetration Testing
jaliveo's platform undergoes independent penetration testing at least once per year. Critical vulnerabilities identified during testing are remediated within 30 days of the test report being issued, with progress tracked by our internal security team.
Section 8
Policy Updates & Contact
jaliveo reviews this Privacy Policy periodically to ensure it remains accurate, complete, and reflective of our current data processing practices. When we make material changes to this policy — for example, introducing a new data processing activity or updating our retention periods — we will notify all registered players by email at least 14 days before the changes take effect. The updated policy will also be posted on this page with a revised effective date at the top.
Your continued use of the jaliveo platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change, you have the right to close your account before the change takes effect without any penalty. To close your account, contact our support team at [email protected].
8.1 How to Contact Our Data Protection Team
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, want to report a suspected data breach, or have a concern about how jaliveo handles your personal data, please contact us using the details below. All privacy-related enquiries are handled by our dedicated data protection team and are treated with strict confidentiality.
- Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Rights Request")
- Live Chat: Available in your jaliveo account dashboard, 24 hours a day, 7 days a week
- Response Time: Privacy enquiries are acknowledged within 24 hours and fully resolved within 30 calendar days
8.2 Children's Privacy
The jaliveo platform is strictly intended for adults aged 18 and above. jaliveo does not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account or submitted personal data to jaliveo, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the account and all associated personal data.
8.3 Links to Third-Party Sites
The jaliveo platform may contain links to third-party websites — for example, payment provider portals or game provider information pages. This Privacy Policy applies only to the jaliveo platform itself. jaliveo is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any external site you visit via a link from the jaliveo platform.
Policy Change Notifications
When this Privacy Policy is materially updated, jaliveo will send an email notification to all registered players at least 14 days before the changes take effect. You will always have time to review changes before they apply to your account.
Contact Our Privacy Team
For any privacy-related question, concern, or rights request, email [email protected] with the subject line "Privacy Enquiry". Our data protection team will acknowledge your message within 24 hours and provide a full response within 30 days.
18+ Only Platform
jaliveo is strictly for adults aged 18 and above. If you suspect an underage user has registered an account, please contact [email protected] immediately. We will investigate and take appropriate action without delay.
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Your Privacy Is Protected — Now Enjoy the Platform
Now that you have reviewed the jaliveo Privacy Policy, you can use the platform with confidence. Explore our full game library, follow live cricket markets, or get quick answers in the FAQ.
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