Terms & Conditions — jaliveo Platform Rules and Player Agreement

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and jaliveo ("ja liveo", "we", "us", "the Platform"). By creating an account, making a deposit, or accessing any product or service offered through the jaliveo platform at jaliveo.net, you confirm that you have read this Agreement in its entirety, that you understand its contents, and that you agree to be bound by all of its provisions without reservation.

This Agreement applies to all products and services offered by jaliveo, including but not limited to: live sports betting (cricket, football, kabaddi, and other sports), online casino games (slots, live dealer tables, table games), crash games, and any promotional or bonus products made available to registered players from time to time.

If you do not agree with any part of this Agreement, you must not register an account and must not access the jaliveo platform. Your continued use of the platform following any amendment to this Agreement constitutes your acceptance of the amended terms.

1.1 Governing Language

This Agreement is written in English. In the event of any inconsistency between the English version of this Agreement and any translation provided for convenience, the English version shall prevail in all circumstances.

1.2 Entire Agreement

This Agreement, together with the jaliveo Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and jaliveo with respect to your use of the platform. It supersedes all prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to the subject matter herein.

1.3 Severability

If any provision of this Agreement is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

1.4 Waiver

Failure by jaliveo to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision unless acknowledged and agreed to by jaliveo in writing. No single or partial exercise of any right or remedy by jaliveo shall preclude or restrict the further exercise of that right or remedy.

Access to and use of the jaliveo platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during their use of the platform:

• You are at least 18 years of age. jaliveo enforces a strict minimum age of 18 years for all account holders without exception.
• You are accessing the platform as an individual for personal, non-commercial entertainment purposes only.
• You have not previously been self-excluded from the jaliveo platform or had an account closed for terms violations.
• You are not acting on behalf of any third party, employer, or organisation in connection with your use of the platform.
• Your use of the platform does not violate any applicable law, regulation, or ordinance in your jurisdiction.

2.1 Age Verification Process

jaliveo reserves the right to request documentary proof of age from any account holder at any time. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Verification documents must clearly show the account holder's full name and date of birth.

Until age verification is completed to jaliveo's satisfaction, the platform reserves the right to restrict withdrawals, suspend betting activity, or place an account on temporary hold. Deposits made during a verification hold period are safeguarded and will be returned to the original payment method if verification cannot be completed.

2.2 Underage Access

Any account found to be operated by a person under the age of 18 will be closed immediately and permanently. All funds held in the account — including deposits, pending withdrawals, and any bonus balances — will be forfeited. jaliveo cooperates fully with any relevant regulatory or law enforcement inquiry arising from underage access attempts.

jaliveo strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has gained access to the jaliveo platform, please contact [email protected] immediately.

To access jaliveo's betting and casino products, you must register a personal account. The registration process requires you to provide accurate, complete, and current information about yourself. jaliveo relies on the information you supply for account management, identity verification, payment processing, and responsible gaming purposes. Providing false, misleading, or incomplete registration information is a material breach of this Agreement.

3.1 Registration Information

During registration you will be required to provide, at minimum: your full legal name (as it appears on your national identity document), a valid email address, a mobile phone number registered in Bangladesh, your date of birth, and a secure password of your choosing. You may also be asked to provide your division of residence within Bangladesh for regulatory record-keeping purposes.

3.2 One Account Per Person

Each individual is permitted to hold exactly one jaliveo account. Operating multiple accounts — whether under the same identity or under different names — is strictly prohibited and constitutes a serious violation of this Agreement. If jaliveo detects duplicate accounts linked to the same individual by device fingerprint, IP address, payment method, or identity document, all associated accounts will be suspended and any balances may be forfeited pending investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your jaliveo account credentials, including your password, security questions, and any two-factor authentication codes. You must not share your account credentials with any third party under any circumstances. jaliveo will never ask you for your password via email, live chat, or any other channel.

If you suspect that your account has been accessed without your authorisation, you must notify jaliveo immediately at [email protected]. jaliveo will take prompt action to investigate and, where necessary, suspend the account to prevent further unauthorised access. jaliveo accepts no liability for losses resulting from your failure to maintain adequate account security.

3.4 Account Verification (KYC)

jaliveo operates a Know Your Customer (KYC) process in accordance with responsible gaming best practice. Full KYC verification is required before a player's first withdrawal can be processed. Players may be asked to submit a copy of their national identity card (NID), a recent utility bill or bank statement for address verification, and a screenshot or confirmation of their primary payment method (bKash, Nagad, Rocket, or bank account) to confirm ownership.

jaliveo supports a range of payment methods specifically selected to serve Bangladesh players. All deposit and withdrawal transactions are processed in Bangladeshi Taka (BDT). The platform does not charge any fees on deposits or standard withdrawal requests processed through supported payment channels.

4.1 Deposit Rules

All deposits must originate from a payment method registered in the account holder's own name. Third-party deposits — where the sending mobile wallet or bank account belongs to a different individual — are strictly prohibited. If a third-party deposit is detected, the funds will be returned to the source account and any associated betting or casino activity funded by that deposit may be voided.

jaliveo reserves the right to request confirmation of deposit source at any time. Players are advised to retain payment confirmations from their mobile wallet provider or bank for a period of at least 90 days following any transaction with jaliveo.

4.2 Withdrawal Rules

Withdrawals will only be processed to the same payment method used for the most recent deposit. This "same method" policy is a security control designed to prevent fraud and protect player funds. Players who wish to withdraw to a different method must contact support and complete an additional identity verification step before the change is approved.

Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within the published timeframes shown in the table above. Requests submitted outside business hours or during peak periods may take longer. jaliveo will proactively communicate any delays to the affected player via the email address registered on their account.

4.3 Transaction Limits

Daily, weekly, and monthly transaction limits may apply to individual accounts based on KYC verification status and responsible gaming settings chosen by the player. Players who have voluntarily set deposit limits through the responsible gaming tools in their account dashboard cannot exceed those limits until a cooling-off period has elapsed following any limit increase request.

jaliveo offers a range of promotional products to registered players, including welcome bonuses, first-deposit match offers, free spins on selected slot titles from Pragmatic Play, reload bonuses, and seasonal promotions linked to BPL, Eid, Pohela Boishakh, and major ICC cricket tournaments. All bonus offers are subject to the general terms set out in this section and the specific terms published on each individual offer page.

5.1 Wagering Requirements

All bonus funds credited to a player's account carry a wagering requirement that must be fulfilled before any portion of the bonus balance or bonus-derived winnings can be converted to withdrawable real-money funds. The applicable wagering multiplier, eligible games, minimum bet size, and expiry date for each offer are stated clearly on the relevant offer page. Players are encouraged to read these specific terms before opting in to any promotion.

5.2 Bonus Abuse

jaliveo monitors bonus usage across all accounts to detect and prevent abuse. Practices that constitute bonus abuse include but are not limited to: placing bets that cover multiple outcomes on the same event to reduce risk while satisfying wagering requirements (commonly known as "hedging"); exploiting technical errors or software glitches that result in an unfair advantage; creating multiple accounts to claim the same welcome promotion more than once; and coordinating with other players to share or cycle bonus funds.

If jaliveo determines that a player has engaged in bonus abuse, the platform reserves the right to void the bonus, forfeit any winnings derived from the abused promotion, and suspend or permanently close the account. This determination is made at jaliveo's sole discretion following internal review.

5.3 Free Spins

Free spins credited as part of a promotion are valid only on the specific slot title(s) named in the offer. They must be used within the stated expiry period — typically 7 days from the date of credit unless stated otherwise. Winnings from free spins are credited as bonus funds and are subject to wagering requirements before withdrawal. Unused free spins are forfeited upon expiry.

5.4 Withdrawal Conditions During Active Bonus

If a player requests a withdrawal while a bonus with an outstanding wagering requirement is active on their account, the platform reserves the right to void the bonus balance before processing the withdrawal. The real-money balance (excluding the bonus amount) will be processed for withdrawal per the standard procedures in Section 4.

jaliveo reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in any of the following circumstances:

• The account holder has breached any provision of this Agreement.
• jaliveo suspects the account is being used for fraudulent, deceptive, or illegal activity.
• The account holder has failed to complete KYC verification within the required timeframe.
• The account has been flagged by jaliveo's AML monitoring systems for unusual or suspicious transaction patterns.
• The account holder requests voluntary self-exclusion or permanent account closure.
• A responsible gaming review identifies the player as exhibiting signs of problem gambling and the account holder has not responded to support outreach.

7.1 Voluntary Closure

Players who wish to close their jaliveo account voluntarily may do so at any time by contacting [email protected] or using the account closure option in the platform settings. Prior to closure, any remaining real-money balance will be processed for withdrawal to the player's registered payment method, subject to completion of outstanding KYC requirements. Pending withdrawal requests will continue to be processed following account closure.

7.2 Self-Exclusion

Players who feel they need to take a break from gambling may request self-exclusion for a defined period — options include 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion requests are processed by the support team immediately upon request, with no cooling-off period and no questions asked. During a self-exclusion period, the account holder cannot access any jaliveo product or reverse the exclusion before the chosen period has expired. Permanent exclusions cannot be reversed under any circumstances.

7.3 Effect of Closure on Outstanding Bonuses

Upon account closure for any reason, all outstanding bonus balances, free spins, and promotional rewards that have not yet met their wagering requirements are forfeited immediately. Real-money balances are handled per Section 7.1 above. In cases of closure due to a material terms violation, jaliveo reserves the right to withhold withdrawable balances pending the outcome of its internal investigation.

To the fullest extent permitted by applicable law, jaliveo, its directors, officers, employees, agents, suppliers, and licensors shall not be liable to you or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of the jaliveo platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service.

8.1 Platform Availability

jaliveo endeavours to maintain continuous platform availability but does not guarantee uninterrupted access to any service. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, third-party provider outages, or circumstances outside jaliveo's reasonable control (force majeure events including natural disasters, government action, civil unrest, or major telecommunications failures).

jaliveo will provide reasonable advance notice of scheduled maintenance periods where practicable. In the event that a technical failure affects the outcome of a bet or casino game round, jaliveo's technical team will review the affected round and apply one of the following remedies at its discretion: void the affected bet and return the stake to the player's real-money balance, or confirm the outcome where sufficient data exists to determine the correct result.

8.2 Third-Party Game Providers

Games on the jaliveo platform are provided by third-party software developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules, payout percentages (RTP), and technical specifications of each game are determined by the respective game provider and are independent of jaliveo. jaliveo is not responsible for errors, malfunctions, or inaccuracies in third-party game software, though it will act as an intermediary to assist players in raising disputes with the relevant provider where necessary.

8.3 Maximum Liability Cap

Without prejudice to the exclusions set out above, jaliveo's total aggregate liability to you in connection with any single claim or series of related claims arising from your use of the platform shall not exceed the total value of deposits made by you to the platform in the 30-day period immediately preceding the event giving rise to the claim.

8.4 Amendments and Updates

jaliveo reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Where changes are material, registered players will be notified by email to the address on file or by a prominent notification within the platform. Minor amendments (such as clarifications of existing language that do not alter the substantive rights or obligations of either party) may be made without individual notification. The current version of this Agreement is always available at jaliveo.net/terms-conditions and is dated with its effective date for reference.